1. Introduction and Acceptance of Terms
Welcome to Curated27 (“Company”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website located at https://curated27.com/ (the “Website”), as well as all purchases, orders, and transactions made through the Website or directly with us.
By accessing our Website, requesting a quote, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must refrain from using our Website and services.
These Terms apply to all users of the Website, including but not limited to customers, vendors, business partners, and visitors.
2. Nature of Business and Services
Curated27 operates as a supplier of hospitality furniture and related products, offering solutions for commercial environments including hotels, resorts, restaurants, and other hospitality spaces.
All products and services are subject to availability, project requirements, and acceptance by us. We reserve the right to limit or refuse service to any individual or entity at our sole discretion, particularly in cases involving suspected misuse, fraudulent activity, or non-compliance with applicable laws.
3. Orders and Contract Formation
All orders placed with us, whether through the Website, email, or direct communication, constitute an offer to purchase goods. A binding agreement is formed only once the order has been accepted and confirmed by us.
We reserve the right to:
- Accept or decline any order at our discretion
- Request additional information before processing an order
- Cancel orders due to pricing errors, stock limitations, or other unforeseen circumstances
It is your responsibility to ensure that all order details, including product specifications, quantities, and delivery information, are accurate and complete at the time of submission.
4. Pricing and Quotations
All prices displayed on our Website or provided through quotations are subject to change without notice and may vary depending on project specifications, customization requirements, shipping location, and market conditions.
Quotations provided by us:
- Are valid for a limited period unless otherwise stated
- Are based on the information available at the time of issuance
- May be revised if there are changes in scope, materials, or specifications
We reserve the right to correct any typographical, pricing, or listing errors at any time.
5. Payment Terms
Payment terms will be specified at the time of order confirmation or invoicing. Unless otherwise agreed in writing:
- Payment may be required in full or in part prior to order processing
- Custom or made-to-order items typically require advance payment
- All payments must be made using approved payment methods
Failure to make payment within the agreed timeframe may result in:
- Order delays or cancellation
- Suspension of services
- Additional charges, including interest and recovery costs
6. Shipping, Delivery, and Risk
Shipping timelines provided are estimates only and may vary depending on product type, customization, availability, and logistics conditions.
Certain products may be shipped directly from manufacturers, and delivery timelines may vary accordingly.
Delivery of large or commercial furniture items may be limited to curbside or standard freight delivery unless otherwise arranged. It is your responsibility to ensure that:
- Delivery access is available at the specified location
- Adequate personnel are present to receive and handle goods
- Site conditions are suitable for delivery
Risk of loss or damage to goods transfers to you upon delivery to the carrier or designated delivery address.
7. Inspection, Damages, and Shortages
Upon delivery, you are responsible for inspecting all goods for damage, defects, or shortages.
Any issues must be reported:
- At the time of delivery, where visible
- Within a reasonable timeframe (typically within 3–5 business days) for concealed damage
Failure to report within this period may result in the denial of claims. Proper documentation, including photographs and original packaging, may be required to process claims.
8. Returns, Exchanges, and Cancellations
Returns and exchanges are subject to our approval and must comply with the following conditions:
- Items must be unused and in original packaging
- Return requests must be made within the specified return period
- Return authorization must be obtained prior to returning goods
Certain items are non-returnable, including:
- Custom or made-to-order products
- Clearance or final sale items
- Products that have been used, installed, or altered
Orders cannot be cancelled once shipped and may be treated as returns, subject to applicable fees.
Restocking fees and return shipping charges may apply depending on the nature of the product and the manufacturer’s requirements.
9. Custom and Made-to-Order Products
Custom, made-to-order, or specially manufactured items are produced based on your specifications and are therefore:
- Non-cancellable once production has commenced
- Non-returnable unless defective or not in accordance with agreed specifications
You are responsible for ensuring that all customization details are accurate before confirming your order.
Lead times for custom products may vary depending on complexity, volume, and supplier timelines.
10. Product Information and Availability
We strive to ensure that all product descriptions, specifications, and images are accurate. However:
- Minor variations in colour, finish, or dimensions may occur
- Product availability may change without notice
- We do not guarantee that all products displayed will be in stock at all times
11. Intellectual Property
All content on this Website, including text, images, graphics, logos, and design elements, is the property of Curated27 or its licensors and is protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written consent.
12. Limitation of Liability
To the fullest extent permitted by applicable Canadian law:
- We are not liable for indirect, incidental, special, or consequential damages
- We are not responsible for loss of profits, business interruption, or data loss
- Our total liability is limited to the amount paid for the specific product or service giving rise to the claim
This limitation applies regardless of the legal theory under which the claim is brought.
13. Warranty Disclaimer
Except as expressly stated, all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Any manufacturer’s warranties will apply directly between you and the manufacturer.
14. Compliance with Laws
You agree to comply with all applicable laws, regulations, and standards when using our Website or purchasing our products, including import/export laws where applicable.
15. Force Majeure
We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Supply chain disruptions
- Government actions or regulations
- Transportation delays
- Labour disputes
16. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of the applicable province in which our business operates.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts within that province.
17. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Updated Terms will be posted on this page with a revised effective date.
Your continued use of the Website or services constitutes acceptance of the updated Terms.
18. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Curated27
Website: https://curated27.com/
Phone: 647-527-9427
Address: 2407 Drew Road, Mississauga, ON L5S 1A1 Canada